WolfsburgTuning.com strives to provide incomparable customer service. We accept returns on unused, unopened, unmodified products within 30 days of package delivery date. The customer is eligible for a refund to the original payment method if the return is made within 30 days. All returns MUST be returned in the original box with the original packing material, packing slip, etc. We are NOT responsible for returned items being lost or damaged during transit. To start the return process, log in to your account and fill out a Return Request Form. Once the request has been approved you will receive a RMA number and /or a return shipping label. All returns will have a 15% restocking fee and a shipping fee applied. Both fees will be deducted from the refund amount. Shipping fees are non-refundable. Returns without a WolfsburgTuning.com return shipping label and/or RMA number will NOT, under any circumstances, be accepted nor will it be processed.
Starting the Return Process
To request a Return sign in to My Account. Once logged in go to “Orders” tab and select the product(s) you wish to return. You will need to fill out a Return Request Form in order to receive a RMA number. Once the form has been approved you will receive an email with the RMA number and a shipping label to return the product(s). The customer assumes shipping costs of the returned item(s). Shipping costs will be deducted from the refund amount. Don’t have an account? Create one using this link.
How long do I have to return my item(s)?
All returns MUST be received within 14 days (US orders) and 21 days (International Orders) from the day WolfsburgTuning.com was first notified. Any items received after the time frame may not be eligible for a full refund.
For exchanges that are a customer error, the customer will assume shipping fees. For exchanges that are a WolfsburgTuning.com error, we will waive the shipping costs. All exchanges require a Return Request Form.
Missing or Damaged Items
Open all packages immediately to confirm no items are damaged and/or missing. If items are missing and/or damaged please log in to your account and fill out a Return Request Form. Make sure to upload any photos to help process this request in a timely manner.How long do I have to return my item(s)?All returns MUST be received within 14 days (US orders) and 21 days (International Orders) from the day Wolfsburg Tuning was first notified. Any items received after the time frame may not be eligible for a full refund.Special Orders Products that we do not keep in stock are referred to as “Special Ordered”. These products are non-refundable/non-returnable. Special order items will require full non-refundable payment before the order is placed. If the order does not ship due to customer cancellation or is refused at the time of delivery it will not be refundable.Non-RefundableSolenoids are non-refundable upon installing. If you purchase solenoids and they do not fix the original issue you may choose to use the solenoid credit to purchase a valve body. Gasket sets are also non-refundable upon opening. Please check the set before opening and contact us for any questions regarding the set.Valve Body Core Returns
You must use the provided label to return the core. In the event that you are located outside of the U.S. you are responsible for return shipment. You must return within 10 business days of receipt in order to receive your core charge refund. The warranty will be void and the refund will not be issued if we do not receive the core within 10 days.
Please make sure all fluid has drained out of the core. We prefer for it to be wrapped in some type of plastic before placing it in the box.